Frequently Asked Questions (FAQ)
Q. What TomTom's Work With Your Solutions ?
All TomTom's will work with our solution. Due to the way that TomTom have built user loaded POIs into their devices from the start. The current list includes: TomTom Classic, TomTom Go, TomTom Go 300, 500, 510, 520, 700, 710, 720, 900, 910, 920, TomTom One (all editions), TomTom One XL (all editions), TomTom Rider, TomTom Navigator 5 & 6, TomTom Mobile, TomTom Work, TomTom Cracker and all other TomTom's including the "T", "Europe", "Regional" & "Music" versions. It is possible that TomTom will bring out new models, please be assured that our solutions will work with them.
Q. What Garmins Work With Your Solutions ?
This solution will work with all recent Garmin devices. Including: GPSMAP 60Cx, GPSMAP 60CSx, GPSMAP 76Cx, GPSMAP 76CSx, GPSMAP 496, eTrex Venture Cx, eTrex Legend Cx, eTrex Vista Cx, nϋvi 200, nϋvi 200w, nϋvi 250, nϋvi 250w, nϋvi 260, nϋvi 270, nϋvi 300, nϋvi 310, nϋvi 350, nϋvi 360, nϋvi 370, nϋvi 610, nϋvi 650, nϋvi 660, nϋvi 670, nϋvi 680, nϋvi 750, nϋvi 760, nϋvi 770, StreetPilot c310, StreetPilot c320, StreetPilot c330, StreetPilot c340, StreetPilot C510, StreetPilot C550, Streetpilot i2, StreetPilot i3, StreetPilot i5, StreetPilot 2720, StreetPilot 2730, StreetPilot 7200, StreetPilot 7500, iQue M3 & iQue M4, Quest 2, Zumo 450, Zumo 500, Zumo 550
Q. What Navman's Work With Your Solutions ?
This solution will work with all recent Navman devices. including: iCN510, iCN520, iCN530, iCN550, iCN610 (with SmartST™ 3), iCN620 (V3 or later), iCN630 (V3 or later), iCN635, iCN650, iCN720, iCN750, PIN300, PIN570, Sony NVX-P1, N20, N40i, N60i, F20*, F30*, F40*, F50*, S50, S70, S90i, SmartST™ V3, SmartST™ 2005, SmartST™ 2006, Pocket PC (V3 and newer), any device using NavDesk (other than S30 as they have been excluded now by Navman).
SmartST™ V2 and iCN620/630 (SmartST™ V2) are not supported. If unsure about your Navman's compatibility please then check the Navman website for compatibility. As a rule most Navman models post 2005 will work, and all versions running at least SmartST™ V3 or NavDesk will work.
Q. What Versions Of MS Autoroute Work With Your Solution ?
All versions of Autoroute will work with our data packs. You simply download what is essentially a collection of CSV files and instructions, and then load it into the Autoroute converter. Its very simple.
Q. What other types of Sat-Nav will work with your Solution ?
There are many other Sat-Nav's that will work with our solution. Indeed any Sat-Nav that you can load extra data onto (by whatever means) will work. First there is HP GPS, Packard Bell, SONY and Bluemedia - these all work. Then there are any PDA or Sat-Nav's that run the Destinator GPS software, these all work. The ALK Co-pilot in some models also works as does the Acer PDA's and PDA or GPS with Navio.
Mio devices that run the TomTom software will all work. Mio devices that run either MioMap V3 or the iGO software will also work. Selected Magellan Roadmate's will work as will some Navigon models.
Any vehicle that's fitted with a recent Kenwood Sat-Nav system should also work, they are a "re-badged" Garmin device (a number of Mercedes trucks use these).
Finally if you are very keen to use your Sat-Nav and its not listed here, then look at www.poiwarner.com They sell software for about £20 that you install and it allows you to load POI data, they do this for many devices. This is really the only way you could get it working on a Sat-Nav that's not supported (we are not affiliated with poiwarner).
Q. How many bridges do you have in the solution ?
We have over 3,500 Low Bridges. That's twice the number that are in the AA truckers atlas. We have been developing this database for over two years, with several thousand customers. You will be buying a well used, tried and tested solution.
We record all the bridge heights in both metric (m & cm) and imperial (ft & in) along with designation, road name and locality. Thousands of professional drivers already rely on this system every working day, shouldn't you be joining them ?
Q. What if I need some help ?
We are always here to provide help to get you setup. We have a dedicated technical support team who will answer any question via email. You can also call us up on the phone if needed.
In the first instance please email us, outlining the problem and which point you
have reached. Also please mention what Sat-Nav you are using and
which product you purchased. If there is anything else you think relevant please
also include that. You can email:
Q. How do I use the DOWNLOAD LINK from the email you sent to me ?
Some customers use email clients that block our links as we use install packs. Maybe you are having trouble getting the DOWNLOAD to start up from the LINK in the email we sent. If so then visit our webpage which explains what to do HERE.
Q. Where can I get my DOWNLOAD link from ?
Occasionally customers exit PayPal before it has returned them to our
website, which is where the download information is provided. If this has
happened to you then please send an email to
and
request your link. Please mention the product you bought, the purchasers name,
your name (if different), the email used to pay, your email (if different) and
when you paid.
Our support team will look this up on the system and send you the details you need. Please always ensure that we have a working email address registered with us. We sent out updates via email and so its very important the email is correct and works.
If you have been sending the actual "download request email" a number of times and have checked the email address is correct as well as your code, then please contact us. There are cases where the email with the "download link" from us gets blocked by a customers email or spammed. As soon as we know there might be this problem we can put it right.
We aim to try and rectify all problems swiftly and recognise that its very frustrating to pay for something and then not get a link. Its for this reason that we operate our support desk on email and telephone at the weekends. If you don't seem to be getting a response, then just call the Telesales team and they can help sort things out.
Q. When can I expect my CD ROM to arrive ?
We process CD ROM orders once a week on a Monday (unless its bank holiday). These are then despatched to customers that evening and at the same time an email is sent, confirming despatch. They are sent via first class post and so its likely that they will arrive on late Tuesday or Wednesday morning.
Please contact us if you have ordered a CD ROM and on the next Monday you do not receive an email confirming despatch. Sometimes people click the download rather than the CD ROM option by mistake and don't realise. We like to get things like that cleared up quickly.
Also please contact us if you receive the despatch email, but the CD ROM does not arrive after 5 working days. We like to get a new CD ROM sent to you quickly and then follow up the missing one with Royal Mail ourselves.
You can email us at
or
you can call up our Telesales team and let them know about any aspect of your
order.
Q. How do I install the Solution onto my Sat-Nav ?
That's a good question ! Its really very simple to set the system up. You open the quick start guide, which takes you through each step of the setup with pictures. You then choose your vehicles cab height and add the route planning and safety features. This usually takes people about fifteen minutes. If you need any assistance then we are always pleased to help you.
Q. How can I send you changes that I have spotted ?
We are always happy to receive information to help make the solutions better from drivers. To recognise this we have setup a special set of instructions on how to send in changes to us using a TomTom. We can accept the updates in any format you can provide them. Also if you just want to fax or scan a page of map with a circle around changes, we are happy to receive your info in any way possible.
SEE HERE FOR DETAILS OF SENDING UPDATES USING A TOMTOM
Q. Do you do a Keyfuels or HGV Specific Services product ?
That's an interesting question ! Yes we do. We have created an HGV specific set of information because of the difficulties accessing some fuel stations. We have included all of the services for: Keyfuels, BP, Esso, Morrison's and other leading brands.
But we have also broken these down into locations with 24 hour opening, HGV pumps and SMART cards. On top of this are a complete set of UK Industrial Estates, Business Parks, Trading Centres and similar. HGV Lay-bys, Truck Stops, Congestion Zones, Car Parks, Supermarkets and Motorway Services. To see more about this click "Buy Keyfuels/Fuels" on the side menu (top left of page).
Q. Can I use the Solution to avoid bridges ?
Yes you can use the system to avoid bridges. Using the Low Bridge Warning System, you can call up a complete list of all the bridges on your route with their heights. This then allows you to click each bridge and see a map of where its located. You can plan an alternate route around them or just be "aware" of where they are on the journey.
Then once you are driving, you will have selected warnings that match your cab height. So when you hear and see an alert (the height is spoken on TomTom's) you know that you need to avoid that bridge and divert. You can call up the divert facility, which will route you around the bridge and then back onto your original route. Click "more info" on the menu or "Demo" to see details.
Q. How do I keep the Solution up to date ?
We send out at least two updates per year, more if they are needed. These are a complete review of all the data as well as height changes and new structures. Most of our customers find this very useful as it ensures they have the most up to date information. Updates are included free for the year.
Q. What's the difference between the DOWNLOAD and CD ROM?
Well there isn't really any difference. Its exactly the same product but its just delivered in two different ways. The CD ROM is sent out by first class post to your home address. Whilst the DOWNLOAD can be accessed as soon as your payment is completed. For those who are slightly less technical the CD ROM ensures that you always have a copy of the solution around as backup.
Q. Where can I find your phone number ?
If you click on "contact us" on the side menu you will get all the contact details that you require. Please note that the Telesales and Technical Support numbers operate from 9am to 5pm including weekends.
We suggest that you use email to contact us in the first instance about all technical matters. This will ensure that we can have the right technical person look at your question before contacting you. Please see "What if I need some help ?" above.
Q. What methods can I use to pay for the Solution with ?
You can pay using any CREDIT or DEBIT CARD, E-CHEQUE or via a PAYPAL account. We use PayPal Business Services to handle the payments process for all our orders as they are well known, secure and reputable. You can use all the above payment methods via just the one place. The checkout uses industry standard "strong" 128 bit encryption to ensure the safety of your transaction. Anyone who has used e-Bay will be familiar with this.
You can also call us and place a telephone order with a credit or debit card. Please see the "Contact Us" page for details (see Telesales).
Q. Great I want to buy the Solution - what do I do ?
Well that's an easy one ! To buy the "Fleet & Low Bridges Solution" just click on the "Buy Low Bridges" in the side menu. This will take you to the ordering page, which is for the TomTom series. If you want to buy the solution for any other sort of Sat-Nav then click "For all other Sat-Nav's click here" situated underneath that page's heading. This will let you buy the solution for the Garmin, Navman, Sony, HP, Autoroute, Google, Mio, Destinator, Bluemedia etc.
To buy the "HGV Services & Fuels Product" click on "Buy Keyfuel/Fuels" again in the side menu. All devices including TomTom can be selected on that page.
Q. Are bridges on "unclassified" roads included in the Solution ?
Yes we collect and store all types of road designations. "A" roads, major "B" roads, minor "B" roads and unclassified ones. When surveying the bridges we also name the roads they are on, record the height and locality. This ensures that we capture the smaller and more problematic roads for trucks that ate on small country lanes.
Often these are "private" structures not owned or maintained by Highways, County Council or National Rail. This makes them very hard to locate as no public body knows about them. Out of the 3,500 Low Bridges that we have recorded, probably about half are on "unclassified" roads.
Q. How much does the "Fleet & Low Bridge Solution" cost ?
The "Fleet & Low Bridge Solution" costs just £18.99 for the download and £19.99 for the CD ROM (to cover postage). We think that excellent value for money, considering what you are getting. All that information, is yours, for under twenty quid !
If you only use it every now and again, it will still pay for itself. Just think about the time you will save and the nasty problems you will avoid ! Nobody likes trying to reverse a 14ft 3inch HGV back up a small lane with cars parked on both sides and no reversing space ! For the last twenty years, every driver has wanted this solution to that big headache that is Low Bridges. Now at last technology is able to deliver this, shouldn't you be using this ?
Q. Can I buy from you over the telephone please ?
Yes you can order by phone. Just click "contact us" on the side menu and see the Telesales details. You can call us up and then place your order. Please remember that we take orders by phone between 9am and 5pm including weekends.
Q. Do you offer an install and setup service for the Solution ?
Installing and setting up the solution yourself on a Sat-Nav is very simple. We provide an easy to follow step by step guide with pictures, which walks you through it. We are also always here to provide additional help and support if needed. However, there are some people who would just like to pay a little extra to have it all done for them.
For these people we have developed a "complete setup service". Currently we only offer this for Garmin and TomTom devices. You post the SD card (or the whole unit) to us via recorded delivery. We then install and setup the solution and send it back ready to use.
This costs £20 and is inclusive of the £5 to cover the special delivery to return the SD card or device. For more details click on "Setup Service" on the side menu.