NEWS - Poor weather conditions

The weather has had a large effect on the deliveries across the UK. So if you have ordered a CD/BOOKLET then please be patient. We will  email you when its sent out and you should receive it normally within 2 to 3 days. At the moment we suggest you wait 5 days before calling us up.

If it hasn't arrived after that period we will investigate and will normally send another one out to you. Please do check the address that is on the order receipt to see its correct.

We run extended "Office Hours" for our helplines

We recognise that drivers work all hours of the day, late shifts and early starts as well as often being away from home for a week or so. This means that often they will be trying to install our system late at night or at a weekend. To help we have actually extended the technical support hours. Unlike any other company, we have a UK based human being, ready to help you from 5pm through to 10pm - 7 days a week !

These "extended hours" calls all go to our expert technician on his "on call" mobile. Please try ringing again if you don't get an answer, as our technician may have been on another support call. Our service provides you with help, when you need it and in easy to understand English (we don't use overseas call centres).

You get straight through to a very knowledgeable technical expert who can start helping you right away. Because of this, 98% of all problems are solved on the first call. Finally - we don't charge you for this, its a local rate number and you won't be charged in pounds per minute !

Get LIVE ONLINE SUPPORT !

You can use our new live online chat service to send messages and see when we are online to help you. Just click on the logo to the right to go to our messaging page. You can check if we are online and send us messages and queries.

Alternatively if you have Yahoo Messenger - then you can send us instant messages use HGVSOLUTIONS as the messenger ID

Getting Help - Customer Enquiries

In the first case we suggest that you have a look at the "Support & FAQ" pages first. We find most help provided is for the same few issues people have - so the common help for these is there.

If you need to call us up for help, please have to hand: Licence Code, the product name, satnav type and the email you used to pay with. We have long support hours and so most of the day and night you should be able to get help. If you don't get through, try another number or call later on. It may be our technician is already on the other line helping someone.

Resellers Enquiries

We have a resellers network in the UK and this includes a referral scheme.  We are happy to take on new distributors and welcome all enquiries.