Contact Us - company details
| Head Office - Marlow - Buckinghamshire | |||
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Telesales & Order Enquiries (local rate phone numbers) |
0845 388 6475 0844 330 4098 0845 468 1655 |
10am - 5pm
Mon - Fri 10am - 9pm Sat - Sun (mobile cover - please be patient and retry at weekends - we try our best) | |
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HGVSOLUTIONS.COM
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First Floor, 4 Stanley Close, Marlow, Buckinghamshire. SL7 1XL. |
Send all correspondence to this address.
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| Registered Office - Tonbridge - Kent | |||
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| All Trade & Reseller Queries |
0845 468 1655 or call Account Manager
(below) CLICK TO CONTACT |
10am - 5pm Mon - Fri | |
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| Technical Support
Hotline (calls under 8p per minute) |
0844 330 4098 - Line 1 0845 468 1655 - Line 2 CLICK TO CONTACT 0845 388 6475
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10am - 5pm All Week
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(extended support service operates after 5pm until 10pm for drivers who get in late) |
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| Account Manager (business enquiries etc.) |
Howard Williams 0161 408 5153 |
10am - 5pm Mon - Fri | |
| HGVSOLUTIONS is part of the Landis Media Ltd. Group |
Landis Media Ltd. 177a High Street, Tonbridge, Kent. TN9 1BX. |
Registered Office Only (send all letters to the Marlow Office) | |
| tomtom WORK, Trade & Fleet Customers | |||
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| TomTom WORK Enquiries (Customers, Re-seller, Site & Fleet managers) |
0845 468
1655 CLICK TO CONTACT |
10am - 5pm Mon - Fri | |
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We have now stopped using email for customer contacts as the SPAM situation means we are unable to answer mails and provide a proper service. Please use our contact form at the Landis Media website for all enquiries, problems etc. CLICK TO CONTACT |
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Contact Us
NEWS - Server Outage
We had a very unfortunate loss of our server (and backup server) - the company providing them has ceased trading suddenly. Over a weekend - we setup an alternative server. However all of the customers logins prior to April 2010 were lost.
We are slowly adding the details back on - using old copies of the transactions. If you bought proCAB/Low Bridges from us before April 2010 and cannot login then please call us. Providing you have a current licence - we will be happy to reset your account.
We run extended "Office Hours" for our helplines
We recognise that drivers work all hours of the day, late shifts and early starts as well as often being away from home for a week or so. This means that often they will be trying to install our system late at night or at a weekend. To help we have actually extended the technical support hours. Unlike any other company, we have a UK based human being, ready to help you from 5pm through to 10pm - 7 days a week !
These "extended hours" calls all go to our expert technician on his "on call" mobile. Please try ringing again if you don't get an answer, as our technician may have been on another support call. Our service provides you with help, when you need it and in easy to understand English (we don't use overseas call centres).
You get straight through to a very knowledgeable technical expert who can start helping you right away. Because of this, 98% of all problems are solved on the first call. Finally - we don't charge you for this, its a local rate number and you won't be charged in pounds per minute !
Getting Help - Customer Enquiries
In the first case we suggest that you have a look at the "Support & FAQ" pages first. We find most help provided is for the same few issues people have - so the common help for these is there.
If you need to call us up for help, please have to hand: Licence Code, the product name, satnav type and the email you used to pay with. We have long support hours and so most of the day and night you should be able to get help. If you don't get through, try another number or call later on. It may be our technician is already on the other line helping someone.
Resellers Enquiries
We have a resellers network in the UK and this includes a referral scheme. We are happy to take on new distributors and welcome all enquiries.