RESET LICENCES/DOWNLOADS

If you have used up your DOWNLOADS or ACTIVATIONS and need them reset - you can call us, however probably the quickest way (and out of hours) is use TEXT. Text to us the message "RESET your name your licence" to 07920056333 - when done you will get a TEXT message back.

GENERAL HELP

During hours then simply call the numbers above to get help. We get very busy morning, lunchtime and early evening - please be patient. You can try the mobile number given which is always a good idea. Also if you TEXT the mobile number with your query or for call back - it will get priority.

Our technical staff are the "mobile holders" which rotates - and they are also most likely to be out and about on setup jobs (we do for large clients). We know its frustrating if you get stuck, we will help you and we do operate out of hours help for this reason.

NEWS -  MEMBERS RELEASE

We have had a large number of enquiries from people wanting to update their copies of the solution from 2010 to 2011 (proTOUR and proCAB). If you are within your annual licence - this is FREE .

If you are outside of the licence period - call us up and explain and we will give you the members DISCOUNT code you need to re-purchase a new (cheap) years membership. This will then immediately allow you to download the latest 2011 copy and any changes from the older version.

If you have your Licence and its still valid (within the year) - then just login from the main webpage (top right) and download the latest copy. A new release came out August 2011 - please download your copy if a member. It includes the London Lorry Control Area.

We also have great deals on the genuine tomtom TRUCK satnav's with proCAB (or without). Please have a look and as ever call for a chat as buying a truck satnav isn't always what it appears at first.

We run extended "Office Hours" for our helplines

We recognise that drivers work all hours of the day, late shifts and early starts as well as often being away from home for a week or so. This means that often they will be trying to install our system late at night or at a weekend. To help we have actually extended the technical support hours. Unlike any other company, we have a UK based human being, ready to help you from 5pm through to 10pm - 7 days a week !

These "extended hours" calls all go to our expert technician on his "on call" mobile. Please try ringing again if you don't get an answer, as our technician may have been on another support call. Our service provides you with help, when you need it and in easy to understand English (we don't use overseas call centres).

You get straight through to a very knowledgeable technical expert who can start helping you right away. Because of this, 98% of all problems are solved on the first call. Finally - we don't charge you for this, its a local rate number and you won't be charged in pounds per minute !

Getting Help - Customer Enquiries

In the first case we suggest that you have a look at the "Support & FAQ" pages first. We find most help provided is for the same few issues people have - so the common help for these is there.

If you need to call us up for help, please have to hand: Licence Code, the product name, satnav type and the email you used to pay with. We have long support hours and so most of the day and night you should be able to get help. If you don't get through, try another number or call later on. It may be our technician is already on the other line helping someone.

Resellers Enquiries

We have a resellers network in the UK and this includes a referral scheme.  We are happy to take on new distributors and welcome all enquiries.