Terms & Conditions - Hardware Sales
HGVSOLUTIONS.COM (part of Landis Media Ltd.) provides a quality service including backup and support. We follow best practice on internet sales of goods - so that if a customer changes their mind about a Hardware (tangible) purchase from us and returns the goods unused and undamaged within 14 days we will provide a refund.
We do apply a charge for re-stocking and transit of the goods (as per the guidance) - £5 for the admin to cover the return and whatever the charge for sending the good originally (copy of postage costs are provided to customers on return).
We do this without requiring a reason from the customer, to ensure that they are confident in buying the items they require.
Software Items
This policy does not apply to our software items - once they are used or downloaded we cannot "return" them.
If the customer returns a physical software item i.e. a CD-ROM and has not used the item or registered it then we will refund on a discretionary basis.
Returns Process
Firstly please contact us
to see if the issue or reason you have for the return cannot be resolved in some way.
If the item is then to be returned still, please ensure that it has not been used, the box has not been ripped or damaged or the item dropped or marked.
If there is such damage please call us and discuss this - since we refund only second hand value for second hand goods (box damage for example means we cannot then sell an item as new). In such cases, the customer often chooses to keep the goods.
If being returned, please replace the items into the original packaging/box and then return in a well padded "jiffy" type bag. Make sure that all the cables, leads etc are included as these are easy to leave out.
Posting the item
Return the unit via special delivery - the post office supply for special delivery a silver bag, for this purpose (for free). This provides no padding, but will contain a returns box or Jiffy bag with ease.
When asked (special delivery includes up to £500 insurance) the value - use the cost price plus £50 to cover any incidental losses.
Once posted, please email us with the returns transaction ID so it can be tracked.
Refunding the money
Upon receipt - we will open and examine the goods. we will then email to confirm they are complete and in the required condition. We will then issue a refund via the method you used to pay for them. We will do this within 24 hours of confirming receipt and checking the goods for any damage etc.
You will receive a returns email - confirming the refund and the amount. With a copy if required of the postage costs for the items sent originally.
Damaged or marked goods
If the goods are damaged or marked, we will contact you and explain the damage and the amount required to correct or replace the damaged items. If there is a part of the package missing - we will contact you to send it separately. Once we have the full package back, we will then follow as above.
If we find the goods damaged, box ripped etc - then we will contact you and explain this and how much we are able to refund in full on such items. In these instances, we will discuss with you if you would rather keep the unit or have the remaining value returned .